Professional business email,
grown in Canada.

Partly, and we would rather be precise than flattering. The MapleMail website, the signup flow, the setup and mail-app connection guide, and written support are all available in Canadian French. We are based in New Brunswick, the only officially bilingual province in Canada, and we answer support in whichever of the two languages you write in. The webmail interface itself is English-only today; a French translation is on the roadmap and has not shipped yet. French-language mail is of course sent, received and searched normally.

Setup means publishing DNS records at your domain registrar. We generate every record for you - MX, SPF, DKIM and DMARC - and you paste them in. In practice: every customer domain we have onboarded so far went live the same day, half were sending and receiving within the hour, and the fastest went from signup to a verified working domain in 4 minutes. The slow cases are almost always DNS propagation or a registrar login nobody can find, not us. Tell us your registrar and we will walk you through its exact screens, or do it with you on a call.

Email support@mapleworksuite.com, which opens a tracked ticket, use the feedback button at the bottom of every page, or call 506-800-4747. Support hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. Atlantic Time. We commit to a first human reply within 4 business hours for urgent problems - mail not sending or not arriving - and within 1 business day for everything else, including setup, DNS, billing and refunds. Full details are on the support page at https://maple-mail.ca/support/.

Yes. MapleMail is built for your own domain — every plan supports at least one domain, and Standard and above allow unlimited domains. We provide the exact DNS records (MX, SPF, DKIM, DMARC) to publish; most customers are live in minutes.

Yes. MapleMail is hosted in Canada and is PIPEDA-compliant, so your business email and data stay under Canadian jurisdiction — never a US datacenter.

There is a free-forever plan (1 mailbox, 1 domain, 500 MB). Paid plans start at $1.85 CAD per month for the whole plan (3 mailboxes) and go up to Pro at $16.95 CAD (20 GB per mailbox, 1 TB total, unlimited domains). Annual billing saves about 17%. Mailboxes are included in the plan price, from 3 on Starter up to 50 on Pro, so you move up a tier when you need more.

Yes. MapleMail supports IMAP, POP3 and SMTP, so it works with any standard email client — Outlook, Apple Mail, Thunderbird, and the iOS and Android mail apps — plus built-in webmail.

Yes. Because MapleMail uses standard IMAP, existing mailboxes migrate over. Bring your domain, create your mailboxes, and import your mail — your history comes with you.

Spam filtering, encryption in transit, two-step authentication, and email archiving with e-discovery on Pro and above. DKIM and DMARC are configured for your domain to protect deliverability.

MapleMail is Canadian-hosted and PIPEDA-compliant, priced in Canadian dollars, and focused on doing business email on your own domain simply and affordably. Unlike Google Workspace or Microsoft 365, your data stays in Canada, pricing starts far lower (from $1.85 CAD/month for the whole plan, with a free tier), and there is no US data residency.

Yes, and by a wide margin. MapleMail Standard is $7.99 CAD per month for up to 10 mailboxes, not per user; Google Workspace Business Starter lists at $9.20 CAD per user per month (checked 9 September 2026). Over a 10-person team that is about $96 a year against about $1,104. MapleMail also starts far lower, at $1.85 CAD per month for 3 mailboxes, and includes a free-forever tier. The side-by-side table in the Pricing section has the current numbers.

Yes. Paid plans support multiple domains, and Standard and above allow unlimited domains — ideal if you run more than one business or brand from a single account.

Yes. An alias is simply another email address, and every address counts toward your plan: 1 on Free, 3 on Starter, up to 50 on Pro. A catch-all is included with Business and Pro, and for the first 14 days of a new Free account.

Yes. MapleMail includes shared calendars and contact management alongside your inbox, so your team can schedule and stay organized in one place.

Yes. MapleMail offers shared mailboxes, shared calendars, and shared contacts, so teams can collaborate on addresses like support@ or accounts@ without extra tools.

No. MapleMail does not scan your email for advertising or sell your data. As a Canadian, PIPEDA-compliant provider, your email is private and stays under Canadian jurisdiction.

MapleMail runs on servers located in Canada. Your mailboxes, messages, and backups stay in-country, which keeps you aligned with Canadian privacy expectations and data-residency requirements.

MapleMail configures SPF, DKIM and DMARC for your domain automatically, authenticating your mail to maximize deliverability so your messages reach the inbox, not the spam folder.

Yes. MapleMail has a genuinely free-forever plan — 1 mailbox, 1 domain, 500 MB storage, no credit card and no expiry. Upgrade to a paid plan whenever you are ready.

Most customers are live in minutes. You add your domain, publish the DNS records we generate for you, create your mailboxes, and start sending — a simple three-step setup.

Yes. Because MapleMail hosts your own domain, you keep the exact same addresses (like you@yourbusiness.ca). Nothing on your business cards or website has to change.

Yes. MapleMail works with any IMAP/POP/SMTP desktop client — Outlook, Apple Mail, Thunderbird and more — as well as webmail in your browser, so you can work the way you prefer.

Absolutely. The free-forever plan is built for sole proprietors and new businesses who want a professional address on their own domain, and you can grow into paid plans as your team expands.

No long-term contract. MapleMail is month-to-month (or discounted annual if you choose), and you can upgrade, downgrade, or cancel anytime from your MapleWorkSuite dashboard.

Deactivate them in MapleWorkSuite under Users, and MapleMail does the rest: their mail password is cleared, which immediately cuts off IMAP, POP3 and SMTP including the copy saved on their phone, while the mailbox itself stays active so nothing customers send is lost. You choose who takes over the mailbox, and that person gets the full history.

Go to Dashboard > Users, open the person, and set their Status to Inactive. That blocks their MapleWorkSuite sign-in, ends any session they already had open, and clears their mailbox password so no mail client can connect. Changing only their portal password is not enough, because the mailbox login is a separate credential.

Yes. When you deactivate a user you pick who inherits their mailboxes, and the new owner sees the entire message history — quotes, invoices and supplier threads included. You can also reassign a mailbox at any time by ticking it under that person in Dashboard > Users.

No. Deleting it destroys records you may need and bounces anyone still writing to that address. Deactivate the person instead: the mailbox keeps receiving mail and stays searchable, while the departing employee loses all access to it.

Restricted means the person holds no mailboxes of their own. Set their MapleMail role to Restricted and untick every mailbox, and anything they held returns to the account admin. It is the tidy way to leave someone with a MapleWorkSuite login but no access to company email.

No. The mail password is destroyed during deactivation, on purpose — that is what makes the cut-off real. Reactivate the user and set a new mailbox password in MapleMail, then reassign any mailboxes they should hold again.

Most often it is the age of your domain rather than anything misconfigured. Spam filters weigh sending history heavily, and a newly registered domain has none, so Gmail and Outlook treat it cautiously even when SPF, DKIM and DMARC are all correct - which is also why the same message can arrive normally for one person and land in spam for another. It usually settles within two to six weeks of steady sending. What helps: send steadily rather than in bursts, since a sudden batch from a new domain is the strongest spam signal there is; ask your regular contacts to mark your first message not-spam and add your address to their contacts; reply within existing threads where you can; and avoid attachments, link shorteners and all-caps subject lines in the early weeks. Do not send bulk or marketing mail from a new domain. If you want certainty, send support two or three specific examples (recipient address, and roughly the date and time) and we will trace those exact messages in our logs and tell you what each receiving server did with them. We can also check your domain against the major spam blacklists and add a DMARC reporting address so you get daily reports.

Not yet. Deleting a message moves it to Trash, and there is currently no way to empty that folder yourself - deliberately, so nothing is lost by a mis-click. We know this is a gap and it is on our list. In the meantime, contact support and we will empty the Trash on your mailbox for you. Please check through it first: emptying Trash is permanent, and anything in there cannot be recovered.